Terms of service

Last updated: May 18, 2026

These Terms of Service (“Terms”) govern your use of the website and services operated by FHBYJ | GENEALOGY (“we,” “us,” “our”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

Our store is powered by Shopify, which enables us to provide our Services to you.

Use of Our Services

You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You may not:

Use the site for any illegal or unauthorized purpose
Attempt to interfere with or disrupt the website’s functionality
Copy, reproduce, or exploit content without permission
Use automated systems (bots, scrapers) without authorization
Misrepresent your identity or affiliation

Acceptable Use — Family History & Living Person Tracing

Our services are provided exclusively for legitimate family history and genealogical research purposes. While our research may sometimes involve tracing living individuals as part of a family history inquiry, all such work is conducted in accordance with applicable Australian privacy laws.

Any person found to be using our services for harmful, abusive, harassing, or illegal purposes — including but not limited to locating individuals for the purpose of causing harm — will be permanently banned from accessing our services, and we reserve the right to report such misuse to the relevant authorities.

Products and Services

We make reasonable efforts to display product information accurately. However, we do not guarantee that product descriptions, pricing, or availability are always error-free.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities available for purchase
Refuse or cancel orders at our discretion

Orders and Payments

When you place an order, you agree that:

All information provided is accurate and complete
You are authorized to use the payment method provided
We may cancel or refuse orders if fraud or misuse is suspected

Payments are processed securely through third-party payment providers. We do not store full payment card details.

Shipping and Delivery

Delivery times are estimates only and may vary depending on location, carrier delays, or external factors. We are not responsible for delays outside our control.

Returns and Refunds

Any return or refund eligibility will be outlined in our separate Refund Policy (if applicable). We reserve the right to refuse returns that do not meet our policy conditions.

Affiliate Links and Third-Party Services

Some pages or content may include affiliate links. If you click on these links and make a purchase, we may earn a commission at no additional cost to you.

We are not responsible for third-party websites, products, or services and encourage you to review their terms and policies before engaging with them.

Intellectual Property

All content on this website, including text, images, branding, and design, is owned by or licensed to FHBYJ | GENEALOGY and is protected by applicable intellectual property laws.

You may not use, copy, or distribute our content without written permission.

User Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your login information
All activity under your account
Notifying us of any unauthorized access

We reserve the right to suspend or terminate accounts at our discretion.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
We do not guarantee uninterrupted or error-free service
Our total liability is limited to the amount you paid for products or services

Disclaimer

Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

That the website will always be available
That information is always accurate or complete
That products will meet all expectations

Termination

We may suspend or terminate access to our Services at any time if you violate these Terms or engage in harmful or fraudulent activity.

Governing Law

These Terms are governed by applicable laws depending on your location. If a dispute arises, it will be handled in accordance with applicable legal processes.

Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website means you accept the updated Terms.